Across the multiple conversations I have had at events, conferences and meets, similar questions as stated below are being asked about InsurTechs:1. What does an Insurtech mean? An Insurtech, as the name suggests is someone who uses tech to improve a certain part of the value chain.Insurtechs no longer talk about disrupting the whole industry...
Health insurance - The model is broken...
One of the raging debates of late across multiple geographies has been the increasing health insurance costs. This coupled with low penetration levels means there is a large part of the population that may not be able to afford it now, even more than before.
Health Insurance in Malaysia and S-E Asia is fundamentally flawed on several counts. 4 reasons...
We are at our best when we have no choice!!!
"C u soon” - I watched this Malayalam (Indian) movie earlier today. The speciality of the movie was that it was entirely conceptualised and completed during the lockdown and mind you India had one of the more stricter lockdowns at least during the 1st 2-3 months. And what was amazing was that quality wasn’t compromised. The acting, BGM, storyline...
Leadership in the time of a crisis - Part 2 of 2
Top trends for 2020/2021 across the dimensions of customer,
distributors, employees and markets…
Employees:
For many, working-from-home for an extended period was an
unknown territory or a no-no and for others, working away from office made much
more sense. Like all things in life, moderation is the “word”. I don’t believe
one way works and...
Leadership in the time of a crisis - Part 1 of 2
As Leaders, managing change is the name of the game! But,
2020 has seen a level of disruption never seen before in at least my lifetime
and many would say, not in over a century! Not many who survived the Spanish
influenza are still alive to share first hand insights of what...
InsurTech in Malaysia – The fastest fish will eat the small and big fish alike
Ahead of our 3rd AXA Affin - InsurTech event next week, I wanted to pen down some thoughts. Our first event had less than a dozen attendees and we all could sit in a largish table. The next one needed a smallish room as we had our Group CEO (Thomas Buberl) in town. The third one is expected to have 55+ attendees.
We have discussed...
Being customer obsessed
Why is insurance boring for a millennial employee and too complex for a millennial customer?
Think about it - Day 5 into your 1st job ever and you are told, the top 3 KPIs of this company are:1. Profits2. Sales3. MarginsHmmmm, and your job is to settle a claim or serve a customer!!!Picture this now - I want to protect my financial outlay stemming...
